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Privacy Policy

We maintain necessary and appropriate safeguards for the protection of your personal information.

Appropriate Collection and Use of Personal Information

Personal information you provide us will be handled with the utmost confidentiality and will only be used by MyStays Hotel Management Co., Ltd. (hereinafter referred to as "we") and the shared user as in below. We will not disclose and/or provide any personal information to third parties without your consent.

Security Measures

We use SSL (Secure Socket Layer: a cryptographic security system) to protect your personal information when you send data online through our reservation system. Using an SSL-compatible browser, encrypted personal information is transmitted via the internet. We place a supervisor in charge of each department or division handling personal information to be responsible for the protection of your personal information.

Supervision of Employees and Entrusted Partners

We impose on our employees the obligation to protect the confidentiality of personal information as well as conduct employee education on the protection of personal information. When we entrust the management of personal information to a third party, we review their security measures in the protection of personal information before entering into a confidentiality agreement.

Use of Personal Information

We collect personal information in order to understand our customers and their usage of our services, as well as to analyze information for the improvement of our services. The information may also be used to verify customer's identity. Those who entrust property management to us or lease property to us may also use the information for audit and investigative purposes. There may be cases where we send you information of our services, products of affiliate companies or other beneficial services by e-mail or by direct mail. This service however, can be discontinued at your request.

Complaints Regarding Handling of Personal Information

If you have a complaint about the handling of your personal information, please contact us at the following address and we will provide you with a response within reasonable grounds and to the best of our ability.
[Address] Personal Information Manager, MyStays Hotel Management Co., Ltd. Roppongi Hills North Tower 14th Floor, 6-2-31 Roppongi, Minato-ku, Tokyo, Japan, 106-0032

Our Efforts Towards Protecting Personal Information

We will take appropriate measures to improve our efforts and update our policies as stated above, in order to promote and improve the handling of personal information.


When there is an amendment to our privacy policy, a notification will be displayed on our website.

Handling of Cookies

There are instances where we may use cookies on our website. In such cases, they will be used to enhance the convenience of the website and will not be used to identify your personal information. By changing the settings in your internet browser software, you can reject cookies. However, please note that this may lead to a decrease in quality in the use of our website.

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